Store Policies
Delivery and returns
Turn around is 10-14 days
Any dates specified by us for delivery of the Product(s) are intended to be an estimate and time for delivery shall not be made of the essence by notice from you or us howsoever communicated. If no dates are so specified, delivery shall be within a reasonable time.
We shall not be responsible for delays in transit, customs clearance or at any point after we have passed the Product(s) to third-party logistics companies for delivery.
We may deliver the Product(s) by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle you to repudiate or cancel any other Contract or instalment.
You shall be deemed to have accepted the Product(s) fourteen (14) days after delivery unless we are otherwise advised in writing after delivery of the Product(s) and in a form that clearly identifies the Product(s) not yet accepted and the reasons. In any event you shall be deemed to have accepted the Product(s) thirty (30) days after delivery regardless of any written notice to the contrary
Non Delivery
The quantity of any consignment of Product(s) as recorded by us or our agent upon dispatch from our or our agent's place of business shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
If for any reason you fail to accept delivery of any of the Product(s) when they are ready for delivery, or we are unable to deliver the Product(s) in a timely manner because you have not provided appropriate instructions, documents, license's or authorization's or because the delivery location was unclear or not open for business when delivery was attempted: (a) risk in the Product(s) shall pass to you (including for loss or damage of any cause); (b) the Product(s) shall be deemed to have been delivered in a timely manner; and (c) we or our agent may store the Product(s) until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage, insurance and logistics costs).
We shall not be liable for any non-delivery of Product(s) (even if caused by our negligence) unless you give written notice to us of the non-delivery within seven (7) days of the date when the Product(s) would in the ordinary course of events have been received.
In all circumstances any liability of ours for non-delivery of the Product(s) shall be limited to replacing the Product(s) within a reasonable time that have not been successfully delivered.
We shall not be liable under any circumstances for consequential or other losses arising from non-delivery or late delivery of any Product(s).
We shall not be liable under any circumstances should you purchase alternative or replacement products from another source as a consequence of non-delivery or late delivery of any Product(s).
Complaints
If you would like to make a complaint, please contact us by e-mail
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kellykeen@hotmail.com
Cancellation of Orders
You may not cancel any order or part or any order which is due for delivery within forty five (45) days.
You may not be permitted to cancel an order where we have already begun the process of customization and where the Product(s) has been rendered impossible or impractical to resell in the process. Any cancellation request will only be accepted by written notice provided you pay to us such reasonable amount of cancellation charges as we shall notify in respect thereof.
If you commit any breach of these Terms or if: (a) you have a bankruptcy order made against you or you make an arrangement or composition with your creditors, or convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator or notice of intention to appoint an administrator is given by you or your directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in respect of your business, or any proceedings are commenced relating to the insolvency or possible insolvency of your business; or (b) you suffer or allow any execution, whether legal or equitable, to be levied on your or obtained against you, or you fail to observe or perform any of your obligations under the Contract or any other contract between us, or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or (c) you encumber any of the Product(s) ("Insolvency Events") we may, at our discretion, cancel the contract between us and require the return of any Product(s) not yet fully paid for and over which we retain title.
Price and Payment
The price of any Product(s) will be as quoted to you from time to time, except in cases of obvious error.
These prices are quoted inclusive of packaging, loading, unloading and carriage but exclusive of delivery and insurance, the costs of which will be added to the total amount due.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
An invoice shall be sent to you on the date of dispatch of the Product(s) or at any time following the Order Confirmation where advance payment is required.
Time for payment shall be of the essence.
No payment shall be deemed to have been received until we have received cleared funds.
All payments payable to us under the Contract shall become due immediately on its termination despite any other provision.
Our website and price lists contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website or price lists may be incorrectly priced. Where we become aware of this we reserve the right to cancel any order should agreement on a corrected price not be reached.
We are under no obligation to provide the Product to you at an incorrect lower price even after we have sent you an Order Confirmation.
Payment for Products may be made by credit or debit card. If you elect to pay by credit or debit card we reserve the right to charge your account with a reasonable processing charge for each transaction. Any payment from you to us is in respect of a business-to-business (B2B) transaction and any limits or restrictions on credit or debit card surcharges which apply to consumers or individuals shall not apply.
You shall make all payments due under the Contract in full without any deduction whether by way of set-off, counter claim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
We reserve the right to take any of the following courses of action if you fail to pay us any sum due pursuant to the Contract: (a) to charge you a one-off administration fee of £25.00 or the equivalent in the currency of the Order; and (b) to charge you any costs relating to debt collection charges incurred by us because of your late payment; and (c) to claim interest from you on such sums from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank, accruing on a daily basis until payment is made, whether before or after any judgment; and (d) to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.